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Joel Karkada

@joelkarkada

Sales & Customer Service Executive at Intermodal Mechanical & Engineering Equipment, resolving service issues and supporting equipment installation.

United Arab Emirates

Message

What I'm looking for

I’m eager to bring my consultative service skills and passion for people to Emirates Group’s customer operations.

At Intermodal Mechanical & Engineering Equipment, I manage customer relationships across sales, service, and equipment installation. I coordinate with end users, dealers, and regional teams to resolve escalated service and quality issues.

I handle the lead-to-cash cycle, including technical presentations, negotiations, quotations, and tender documentation. I also source specialized engineering equipment and support spare-parts orders.

At Essel Propack Limited — Poland, I supported equipment troubleshooting and helped increase productivity by 20% through production process improvements. Earlier, as Senior Production Engineer at Essel Propack Limited — Goa, India, I managed daily production processes for a team of 40+ staff and increased productivity by 35% through workflow improvements.

Experience

Work history, roles, and key accomplishments

Current

Sales & Customer Service Executive

Current

Intermodal Mechanical & Engineering Equipment

Jun 2025 - Present (1 year 4 months)

Identifies and engages key stakeholders while ensuring high customer satisfaction across sales, service, and repair timelines. Manages the full lead-to-cash cycle including technical presentations, negotiations, quotations, and tender documentation.

Customer Service Sales Negotiation Technical Presentations Tender Documentation CRM Microsoft Office Cross Functional Communication after sales services Supplier Sourcing

Sales & Customer Relations Executive

Al Mahri Advertising LLC

Oct 2022 - May 2025 (2 years 7 months)

Served as primary point of contact for existing customers, resolving queries and handling complaints. Identified new business opportunities through needs analysis and implemented workflow improvements that reduced operational costs.

Client Relations Sales Needs Analysis Advertising Solutions Reporting Microsoft Office Inventory Management Communication Skills

Production Engineer

Essel Propack Limited

Feb 2019 - Jan 2022 (2 years 11 months)

Upheld GMP and HSE procedures in a multicultural workplace, providing technical support to troubleshoot equipment issues. Boosted productivity by 20% through innovative production processes and conducted quality audits.

GMP HSE Troubleshooting Process Improvement Quality Audits Microsoft Office Documentation Production Supervision

Sales Executive (Indoor & Outdoor)

Peninsular Honda Car Showroom

Jan 2018 - Dec 2018 (11 months)

Conducted customer needs analysis, vehicle demonstrations, and test drives, consistently achieving monthly sales targets. Managed the full customer lifecycle from engagement to post-sale follow-ups.

Sales Customer Needs Analysis Vehicle Demonstration Test Drives customer relationship building Presentation Skills Documentation

Senior Production Engineer

Essel Propack Limited

Aug 2010 - Dec 2017 (7 years 4 months)

Planned and managed daily production processes for a team of 40+ staff, achieving a 35% productivity increase through innovative workflows. Coordinated cross-departmental objectives and delivered staff training programs.

Production Planning Team Management Process Improvement Troubleshooting Training Cross Departmental Coordination Engineering Analysis