Gaurav Tiwari
@gauravtiwari3
I lead business operations that turn operational signals into scalable product and process fixes.
IndiaWhat I'm looking for
I'm currently at Current.co / Crete, where I own employee onboarding and offboarding, global workforce roster management, payroll-adjacent data coordination, and leadership reporting across DOMO and Excel.
Previously at Wieldy.AI, I mapped insurance claims data across payer portals and partnered with Engineering and Product to bring claims from dozens of insurers into one actionable view for dental practices.
At Better.com, I scaled business operations teams, supported onboarding 400+ realtors across 20+ states and 50+ markets, led a CRM transition for 1,200+ users, and improved first-response time by 119% through a JIRA Service Project.
Experience
Work history, roles, and key accomplishments
Senior Manager, Business Operations
Current.co / Crete
Jan 2025 - Present (1 year 8 months)
Owns employee onboarding/offboarding operations and global workforce data management. Builds utilization, revenue, and leadership reporting using DOMO and Excel, and drives process improvements across cross-functional teams.
Operations Enablement & Analytics
Wieldy.AI
Sep 2023 - Dec 2024 (1 year 3 months)
Analyzed insurance payer portals and catalogued field mappings for Engineering and Product. Tested new payer integrations end-to-end and built FAQs, workflows, and SOPs to reduce operational issues.
Established and scaled a 5-function Real Estate Business Ops team. Co-led strategic planning for onboarding 400+ realtors across 20+ states and led transition to a new CRM for 1,200+ users.
Scaled the Closing Disclosure Ops team from 4 to 120+ FTEs, supporting growth to 3 business lines. Contributed to a YoY increase in funded loan volume from ~$680M to ~$8.5B through process and team scaling.
Managed the pipeline insurance function, designed SOPs and training material, and drove process optimization and automation for faster turnaround.
Part of a pilot project building an outbound reconciliation flow, cutting dispute resolution time from 30 to 12 working days.
Process Advisor
Barclaycard
Mar 2012 - Mar 2014 (2 years)
Handled card operations and collections.
Performed late-stage debt collection operations.
Education
Degrees, certifications, and relevant coursework
Dr. Ram Manohar Lohia Avadh University
Bachelor of Arts, Arts
Bachelor of Arts from Dr. Ram Manohar Lohia Avadh University, completed in 2009.
Lean Six Sigma
Lean Six Sigma Black Belt, Lean Six Sigma
Certification in Lean Six Sigma Black Belt.
Lean Six Sigma
Lean Six Sigma Green Belt, Lean Six Sigma
Certification in Lean Six Sigma Green Belt.
Narsee Monjee Institute of Management Studies
Post-Graduate Diploma, Finance
Post-Graduate Diploma in Finance from Narsee Monjee Institute of Management Studies, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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