At American Express, I managed operational governance, KPI and SLA adherence, issue resolution, and process compliance across business operations.
As MIS Analyst, I led and mentored a team of 12 analysts responsible for payroll operations, headcount reporting, and operational MIS. I supported reporting for approximately 800 employees across 40 teams.
I used analytical insights and Excel automation to support continuous improvement, and analyzed operational trends to identify process gaps.
Earlier at American Express, I developed standardized reporting processes and handled digital payment dispute queries. At Tata Consultancy Services, I worked on tax calculations for UK-based clients, including life and bond policies.
