I've delivered L1 and L2 technical support at Marlabs Innovations and HCL Technologies, resolving end-user incidents through phone, chat, web tickets, and email. I manage escalations, user requests, Active Directory account lifecycles, remote software installation, and license usage to minimize downtime.
I've also supported desktop systems, hardware diagnostics, workstation configuration, IT asset management, and vendor procurement. With over six years of support experience, I use ServiceNow, BMC Remedy, Office 365, Windows, and security-focused access management to maintain system uptime and end-user satisfaction.
Nepal