Gary Mcbilly
@garymcbilly
Operations Officer with expertise in business development and customer service.
What I'm looking for
As an accomplished Operations Officer with a Bachelor of Arts in Psychology & Archaeology, I have a proven track record in operations management and business development. My experience at ShaQ Express has equipped me with the skills to optimize team performance, streamline processes, and enhance customer satisfaction. I am passionate about driving positive transformations within organizations and contributing to their objectives.
In my role, I successfully recruited and managed a team of riders, achieving a 10% improvement in performance. I also spearheaded the development of a home services platform, conducting market research to ensure user engagement and satisfaction. My ability to establish strategic partnerships has expanded our market reach and enhanced service offerings, showcasing my commitment to business growth and customer service excellence.
Experience
Work history, roles, and key accomplishments
Operations Officer
ShaQ Express
Nov 2023 - Present (1 year 7 months)
As an Operations Officer, I recruited and managed riders, optimized team performance, conducted sales reconciliation, and streamlined trip assignments to enhance customer satisfaction.
Acquisition Associate
ShaQ Express
Oct 2022 - Oct 2023 (1 year)
In this role, I developed a home services platform, conducted market research, managed e-commerce operations, and established strategic partnerships to enhance service offerings.
Advertising Agent
Syndicated Capital
Sep 2015 - Sep 2015 (0 months)
As an Advertising Agent, I ensured product quality, provided customer information, and implemented marketing strategies that increased revenue by 20%.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Arts, Psychology & Archaeology
2018 - 2022
Graduated with a Bachelor of Arts in Psychology & Archaeology, demonstrating a strong commitment to understanding human behavior and cultural heritage.
Adisadel College
West African Secondary School Certificate Examination, General Arts
2015 - 2018
Completed General Arts with a focus on developing critical thinking and analytical skills, preparing for higher education.
Availability
Location
Authorized to work in
Job categories
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