Gary Lucknauth
@garylucknauth
I design commercially viable transformation solutions and scalable customer operations.
SpainWhat I'm looking for
At Foundever, I design end-to-end operational and customer experience solutions that turn strategic business challenges into scalable, commercially viable operating models. I build ROI-driven business cases, workforce models and transformation roadmaps, incorporating AI and automation use cases where they create client value.
I've led multilingual and multi-site operations across energy, banking, automotive, fulfilment, technology support and customer service. My work spans service delivery, KPI recovery, workforce planning, productivity, quality and sustainable operational improvement.
I partner across Sales, Operations, Technology, Legal and client leadership to shape practical solutions that balance commercial value, customer experience and operational feasibility.
Experience
Work history, roles, and key accomplishments
Lead the design of end-to-end operational and customer experience solutions for prospective and existing clients, translating strategic business challenges into scalable, commercially viable solutions. Partner with Sales, Operations, Technology, Legal and specialist teams to shape integrated solutions throughout the sales and solution lifecycle.
Education
Degrees, certifications, and relevant coursework
Universidade Autónoma de Lisboa
Bachelor of Science, Business
2018 - 2021
Pursued a degree in Business from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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