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Garima Sharma

@garimasharma7

Operations Manager at Itelasoft, sustaining over 80% billable resource utilization while transitioning the India team to remote operations.

India

Message

At Itelasoft PVT LTD/Itelasoft PTY LTD, I assumed full ownership of end-to-end delivery operations for India. I maintained over 80% billable/billing-eligible resource utilization through workforce planning and bench management.

I transitioned the India team to a Work-From-Home model with remote performance governance, while maintaining uninterrupted client delivery during workforce restructuring. I also partnered with Global HR on performance reviews, rating calibrations, and employee development.

As a Freelancer Business Analyst/Project Manager, I worked with clients to gather requirements and prioritize features, using Agile and Scrum ceremonies to manage project delivery. Earlier, at Mobile Programming LLC, I analyzed healthcare system requirements and supported projects involving HIPAA compliance and clinical workflows.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Itelasoft PVT LTD

May 2024 - Present (2 years 4 months)

Assumed full ownership of end-to-end delivery operations for India, ensuring service quality, stakeholder alignment, and sustained operational efficiency. Led strategic workforce restructuring and transition to a Work-From-Home model while maintaining >80% billable resource utilization.

Operations Management Workforce Planning Performance Management Stakeholder Management Budget Management Remote Team Management Business Development Financial Reporting

Freelancer Business Analyst/Project Manager

Freelancer

Sep 2019 - Apr 2024 (4 years 7 months)

Applied Agile and Scrum methodologies to manage and deliver client projects, leading ceremonies and using project management tools. Collaborated with clients to elicit requirements, maintain documentation, and ensure alignment with project goals.

Agile Scrum Jira Trello Basecamp Asana Confluence Microsoft Office Microsoft Visio Requirements Gathering Stakeholder Management Change Management User Acceptance Testing

Project Manager

Code Brew Labs

Mar 2019 - Aug 2019 (5 months)

Developed detailed project plans covering scope, timelines, resources, and milestones. Managed project risks, issues, and dependencies, and facilitated communication among teams and stakeholders.

Project Planning Risk Management Resource Allocation Stakeholder Management Requirements Gathering Quality Assurance Change Management

Business Analyst

Mobile Programming LLC

Apr 2018 - Feb 2019 (10 months)

Elicited, documented, and analyzed complex healthcare system requirements, ensuring compliance with regulations such as HIPAA. Managed end-to-end project lifecycles and provided change management strategies for technology transitions.

Business Analysis Requirements Elicitation HIPAA compliance Data Analysis Project Management Change Management Healthcare Systems

Senior System Executive

Cognizant Technology Solutions

Jul 2016 - Jul 2017 (1 year)

Coordinated with clients to initiate projects, assuming roles of Quality and Business Analyst. Facilitated Knowledge Transfer sessions, authored SOPs, and conducted sanity testing before UAT.

Business Analysis Quality Assurance Knowledge transfer Requirements Traceability Matrix Scrum User Stories Flowcharts

Software Engineer

Tech Mahindra

May 2014 - Jun 2016 (2 years 1 month)

Contributed to feature enhancements and defect resolution within the device module. Translated client requirements into specifications, managed database migrations, and supported deployment activities.