At Itelasoft PVT LTD/Itelasoft PTY LTD, I assumed full ownership of end-to-end delivery operations for India. I maintained over 80% billable/billing-eligible resource utilization through workforce planning and bench management.
I transitioned the India team to a Work-From-Home model with remote performance governance, while maintaining uninterrupted client delivery during workforce restructuring. I also partnered with Global HR on performance reviews, rating calibrations, and employee development.
As a Freelancer Business Analyst/Project Manager, I worked with clients to gather requirements and prioritize features, using Agile and Scrum ceremonies to manage project delivery. Earlier, at Mobile Programming LLC, I analyzed healthcare system requirements and supported projects involving HIPAA compliance and clinical workflows.

