Garima Bindra

I am a dedicated Customer Service Representative with over 10 years of experience in inbound call and email support. My career has been marked by a proven track record in high-volume environments, where I consistently ensure top-tier customer satisfaction. I am proficient in CRM software, which allows me to document interactions efficiently and collaborate effectively to resolve issues. My commitment to excellence is reflected in my ability to exceed performance metrics, and I am known for my exceptional communication and problem-solving skills.

Currently, I serve as a Customer Care Specialist at Skybridge Americas, where I manage an average of 80 calls and 50 emails daily while maintaining a 95% customer satisfaction rate. My role involves responding promptly to customer inquiries, resolving issues, and providing comprehensive product and service information. I thrive in fast-paced settings and enjoy collaborating with cross-functional teams to troubleshoot and resolve complex customer issues.

Previously, I held the position of Administrative Manager at Gurunank Enterprises, where I led a team and oversaw office operations. I established policies and procedures that enhanced productivity and compliance while managing budgets and resources effectively. My educational background includes a Bachelor's degree in Science from Delhi University, which has equipped me with strong analytical skills that I apply in my professional endeavors.