Vironika Nanda
@vironikananda
Proven office administrator enhancing operations and customer satisfaction.
CanadaWhat I'm looking for
I am a dedicated Office Administrator with a proven track record of enhancing office operations and customer satisfaction. At Avira Imports, I excelled in database entry and fostering strong client relationships, which significantly improved communication efficiency. My experience includes managing office supply inventory, bookkeeping, and leading teams to exceed business goals.
Throughout my career, I have developed strong relationships with clients through excellent customer service skills. I have successfully planned and led team meetings, recruited and trained new employees, and coordinated daily administrative operations. My ability to create effective internal and external communication has been instrumental in my roles, ensuring that all stakeholders are informed and engaged.
With a Master of Science in Forensic Science and a commitment to continuous improvement, I am eager to bring my skills in office management and customer relations to a dynamic team where I can contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Office Administrator
Avira Imports
Jan 2024 - Present (1 year 5 months)
Assisted with budget preparation by providing data entry support into the financial tracking system. Planned and led team meetings to review business results and communicate new priorities, while also recruiting and training new employees. Coordinated and managed daily administrative operations, fostering strong client relationships through excellent customer service.
Sales Advisor
Concentrix
Nov 2022 - Present (2 years 7 months)
Greeted and assisted customers to foster positive experiences, while performing cold calling to generate leads for prospective clients. Conferred with management to offer feedback on operations and promotions based on customer preferences. Resolved customer complaints in a timely manner with empathy and understanding.
Customer Service Representative
Walmart
Aug 2021 - Present (3 years 10 months)
Gathered customer feedback through surveys to improve service quality and contacted customers about potential service upgrades and account changes. Presented existing and prospective customers with valuable service or product information to aid in decision-making. Maximized sales by maintaining tidy, fully stocked, and correctly priced areas.
Administrative Assistant
Ganguly Chemistry Academy
Jan 2019 - Present (6 years 5 months)
Sorted and distributed incoming faxes, letters, and emails for office distribution, while pleasantly welcoming visitors and maintaining the front reception desk. Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials. Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Degrees, certifications, and relevant coursework
Lambton College of Applied Arts And Technology
High School Diploma, General Studies
Completed a High School Diploma program.
Chandigarh University
Master of Science, Forensic Science
Obtained a Master of Science degree in Forensic Science.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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