Looking for a job

Ganesh Rawat

@ganeshrawat

Message

I resolve complex US healthcare claims and customer issues across remote teams.

India

Message

What I'm looking for

I'm looking for a remote customer support or customer advocacy role serving US customers, where I can handle complex healthcare, billing, or account issues independently, uphold compliance standards, and work across US time zones.

At TaskUs, I resolve US insurance claims, billing verification, and accounts receivable workflows for providers and major payers including UnitedHealthcare. I analyze EOB and ERA documents, de-escalate billing disputes, and maintain HIPAA-compliant handling of sensitive medical records.

I've also driven high-volume North American sales and customer interactions at Telus International and Personiv, managing pipelines, maintaining accurate CRM records, and balancing conversion goals with empathetic service. I work independently across US time zones using Salesforce, Zendesk, Slack, Microsoft Teams, and Zoom.

Experience

Work history, roles, and key accomplishments

Senior Associate

Lume Creative Pvt Ltd

Jun 2026 - Sep 2026 (3 months)

I was a senior associate working for two accounts Integrative therapeutics and Kokua smiles on temporary basis. Working on new leads converting them into regular paying patients, recalls for existing patients, reactivation, scheduling appointments in google calendar, open dental and team care.

Patient Care Patient Communication Appointment Scheduling Medication Recalls Handling Lead Reactivation Lead Nurturing

Customer Advocacy Specialist (US Healthcare)

TaskUs Pvt Ltd

Jan 2024 - Jan 2026 (2 years)

Managed end-to-end US insurance workflows, resolving claims and billing disputes with major US payers. Maintained HIPAA compliance and identified denial trends to reduce aging accounts receivable.

Claims Management Billing Verification Accounts Receivable HIPAA compliance EOB ERA Analysis Root Cause Analysis SLA Adherence Remote Work

Senior Sales Executive

Telus International

Jan 2022 - Jan 2023 (1 year)

Drove full-cycle outbound sales interactions with North American clients, consistently exceeding conversion and quality metrics. Managed pipeline independently with accurate documentation.

Outbound Sales Client Communication Pipeline Management CRM Conversion Rate Optimization Cross Cultural Communication

Senior Sales Executive

Personiv Pvt. Ltd

Jan 2018 - Jan 2021 (3 years)

Maintained strict data quality across consumer profiles and CRM entries, ensuring secure payment processing. Balanced aggressive outreach with empathetic customer interaction to protect retention.

Data Quality CRM Payment Processing Customer Retention Sales Outreach Empathy