At TaskUs, I managed high-volume inbound support for US pharmacy insurance and medical benefits, achieving 90%+ CSAT, 95%+ quality scores, and under 2% claims-processing errors. I simplify complex coverage, claims, and out-of-pocket costs into clear answers while maintaining AHT targets.
I've also supported customers at Tech Mahindra through Salesforce-based service, complaint resolution, CRM documentation, and team training. At Transcend Cleantec, I combined client-facing technical presentations, quotations, CRM pipeline management, and cross-functional coordination for industrial wastewater treatment equipment.
