At Devexperts, I manage platform accounts and security roles through the CLI, organize client and dealer hierarchies, verify access-control policies, and monitor critical alerts to keep systems stable. I use Zabbix, proprietary monitoring tools, Jira, and daily checklists to investigate connectivity and latency issues and coordinate verified incidents with developers and support teams.
Previously, I supported customers at Crypto.com and Telus International, resolving account, billing, KYC, VISA Card, and technical inquiries across multiple channels while meeting monthly KPIs. I'm continuing to build my Linux administration skills and bring fluent English and Russian communication to technical support work.
