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@boyanhristov
DevOps engineer with expertise in infrastructure and customer support.
I am a dedicated DevOps Engineer with a strong background in infrastructure management and customer support. Currently, I work at Advanced Vision IT Ltd, where I handle diverse tasks including server administration, network troubleshooting, and database management. My experience spans various technologies, particularly in AWS and Linux environments, which allows me to tailor solutions to meet client needs effectively.
Throughout my career, I have developed strong relationships with customers, ensuring their needs are met promptly and professionally. My previous roles have equipped me with the skills to monitor application performance, troubleshoot complex issues, and provide technical support across multiple platforms. I am passionate about leveraging my technical expertise to drive efficiency and enhance user experiences.
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Work history, roles, and key accomplishments
Advanced Vision IT Ltd
Aug 2023 - Present (2 years 3 months)
Provided customer and team support, troubleshooting network connectivity and monitoring server health and security. Administered Linux-based infrastructure servers and managed diverse project tasks including database management and AWS infrastructure setup.
PROS
May 2023 - Present (2 years 6 months)
Developed strong customer relationships and ensured efficient, effective, and customer-centric handling of all customer contacts. Executed specific platform and software configurations, generated reports, and monitored application performance.
Ancient Media
Sep 2019 - Present (6 years 2 months)
Provided technical support for clients on Linux hosting solutions, including cPanel, WordPress, PHP errors, and MySQL issues. Assisted with VPS administration, SSL certificate installation, and analyzed logs to identify and resolve issues.
60K
Jun 2019 - Present (6 years 5 months)
Supported customers via live chat and Salesforce cases, reporting bugs to developers and taking action to resolve them. Contributed to writing technical documentation.
Luxoft Bulgaria EOOD
Aug 2018 - Present (7 years 3 months)
Examined and annotated videos, ensuring adherence to rule guidelines. Reviewed annotated videos for discrepancies.
Degrees, certifications, and relevant coursework
Certificate, Information and Communication Technologies
Completed a program focused on Windows System Administration, covering basic services, Active Directory fundamentals, advanced services like file-sharing and print services, and system monitoring. Gained proficiency in PowerShell scripting for automation and management tasks.
Certificate, Information and Communication Technologies
Undertook advanced training in Linux System Administration, including local storage management with Soft RAID and LVM, and advanced filesystems like ZFS and BTRFS. Explored network and system security, distributed and shared storage, and various network services.
Certificate, Information and Communication Technologies
Completed a course on Azure Essentials, covering core infrastructure services such as cloud concepts, Azure architecture, and various Azure services. Gained knowledge in advanced infrastructure services, databases, analytics, and Azure for developers, including DevOps methodologies.
Certificate, Information and Communication Technologies
Participated in a beginner-level Linux System Administration course, focusing on console operations, user and access management, and file and flow manipulation. Acquired skills in network, software, and services management, system monitoring, and basic Bash scripting.
Course Completion, Microcontroller Programming
Completed a 240-hour course on Microcontroller Programming, focusing on implementing software programs for Arduino Uno, Arduino Nano, and custom controllers. Developed creative ideas for practical applications of microcontrollers.
Master's Degree, Computer Systems and Technologies
Pursued a Master's Degree in Computer Systems and Technologies, specializing in Computer Sciences, Computer Technologies, and Network Structures. Deepened understanding of advanced computing concepts and network architectures.
Bachelor's Degree, Computer Systems and Technologies
Obtained a Bachelor's Degree in Computer Systems and Technologies, covering computer assembly, hardware and software support, and basic programming languages including Assembler, C++, C, Delphi, C#, HTML, Java, JavaScript, and Python. Gained foundational knowledge in network setup.
Technical Knowledge, Automobile Technical Knowledge
Acquired technical knowledge in Automobile Technical Knowledge. This education provided foundational understanding in automotive systems.
Software and tools used professionally
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