Gala Hill

I’m a customer-focused Student & Patient Service Representative with 10+ years of experience in healthcare administration and educational support, especially in high-volume call environments. I’m known for strong follow-up, organization, and creating positive, solutions-focused experiences in fast-paced school and office settings.

In my current role as a School Registrar / School customer service professional, I serve as a primary contact for students, parents, and faculty—handling inquiries, processing registrations, and maintaining accurate student profiles. I also coordinate scheduling and reminders, monitor attendance and academic records, and support regulatory reporting and audits with secure documentation practices.

Previously, in Home Healthcare Specialist / Customer Service Representative outreach, I managed inbound and outbound calls to schedule, confirm, and reschedule patient appointments, verified insurance eligibility, and maintained accurate records in Electronic Health Records (EHR) while ensuring HIPAA compliance. I’m bringing that same attention to detail to insurance verification, data entry, referrals, and administrative support wherever clear communication and accurate documentation matter most.