Gabriel Sierra
@gabrielsierra
I resolve fraud, banking, and delivery issues through empathetic, efficient customer support.
Dominican RepublicWhat I'm looking for
I'm currently resolving delivery issues for The New York Times through Outplex, coordinating with logistics teams, carriers, and customers to deliver timely solutions and proactive updates.
Previously, I supported banking customers at NS Outsourcing (KM2 Solutions), handling inquiries, account opening, loan applications, and financial product information.
At Concentrix, I investigated fraud alerts, helped protect customer accounts, and guided customers on fraud prevention and security best practices.
Across call center operations, I bring clear communication, problem-solving, multitasking, and an empathetic approach to building customer loyalty.
Experience
Work history, roles, and key accomplishments
Investigated and resolved fraud alerts, minimizing financial losses and protecting customer accounts. Provided detailed guidance to customers on fraud prevention techniques and security best practices.
Education
Degrees, certifications, and relevant coursework
Colegio Experimental Federico Henríquez y Carvajal (CEFHEC)
High School Diploma, General Studies
2015 - 2021
High school graduate recognized multiple times as a meritorious student.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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