GRGabriel Rodríguez
@gabrielrodrguez
Customer success specialist with a passion for quality assurance.
ZimbabweWhat I'm looking for
My name is Gabriel Rodriguez, and I am currently pursuing a double major in Marketing and Graphic Design. I am a quick learner with a keen eye for detail, fluent in both English and Spanish. My strong communication skills, creativity, and adaptability have made me a valuable team player in various roles.
In my most recent position as a Customer Support & Success Specialist at PartnerHero, I coordinated with clients, managed documentation, and implemented automated solutions to enhance team efficiency. My experience as a Process Automation Specialist at Ridgeline Agency further honed my skills in optimizing workflows through data analysis and reporting.
With a background in teaching computer and information technology, I have developed a strong foundation in technological training. I believe that empathy and active listening are crucial in customer service, and I am committed to fostering positive relationships in any environment.
Experience
Work history, roles, and key accomplishments
Process Automation Specialist
Ridgeline Agency
Apr 2024 - Oct 2024 (6 months)
Managed automated processes to improve workflows and conducted data analysis and reporting to optimize customer service.
Process Automation Specialist
Ridgeline Agency
Apr 2024 - Oct 2024 (6 months)
Managed automated processes to improve workflows and conducted data analysis and reporting to optimize customer service.
Process Automation Specialist
Ridgeline Agency
Apr 2024 - Oct 2024 (6 months)
Managed automated processes to improve workflows and conducted data analysis and reporting to optimize customer service, showcasing analytical skills and attention to detail.
Customer Support & Success Specialist
PartnerHero
May 2019 - Apr 2024 (4 years 11 months)
Coordinated with clients to update information in real-time, handled documentation and operational reports, and implemented automated solutions to enhance team efficiency.
Customer Support & Success Specialist
PartnerHero
May 2019 - Apr 2024 (4 years 11 months)
Coordinated with clients to update information in real time, handled documentation and operational reports, and implemented automated solutions to enhance team efficiency.
Customer Support & Success Specialist
PartnerHero
May 2019 - Apr 2024 (4 years 11 months)
Coordinated with clients and updated information in real-time while handling documentation and operational reports. Implemented automated solutions to enhance team efficiency, demonstrating strong communication and problem-solving skills.
Computer and Information Technology Teacher
Journey Bilingual School
Sep 2017 - Jan 2019 (1 year 4 months)
Provided basic and advanced technological training for high school students, fostering a strong understanding of computer and information technology concepts.
Computer and Information Technology Teacher
Journey Bilingual School
Sep 2017 - Jan 2019 (1 year 4 months)
Provided basic and advanced technological training to high school students, fostering their understanding of computer and information technology.
Computer and Information Technology Teacher
Journey Bilingual School
Sep 2017 - Jan 2019 (1 year 4 months)
Provided basic and advanced technological training to high school students, enhancing their computer skills and knowledge.
Education
Degrees, certifications, and relevant coursework
Universidad de San Pedro Sula
Bachelor of Science, Marketing and Graphic Design
Currently pursuing a double major in Marketing and Graphic Design, focusing on the integration of creative design principles with marketing strategies.
Sunshine Christian Bilingual School and Institute
High School Diploma, General Education
2003 - 2017
Completed primary and secondary education, developing foundational skills in various subjects and enhancing bilingual communication abilities.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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