Open to opportunities

Esther Nakyejjwe

@esthernakyejjwe

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Office assistant and customer service professional skilled in administration and guest satisfaction.

United Arab Emirates

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What I'm looking for

I’m looking for a customer-focused role where I can combine office administration and service experience, keep systems organized, support teams, and deliver attentive, reliable service that improves guest and client satisfaction.

I’m an energetic and reliable professional who blends office administration with customer-facing service. I’ve built strong skills in handling inquiries, keeping operations organized, and supporting smooth day-to-day workflows.

In my current office assistant role, I manage office correspondence and communication, maintain filing systems and databases, and support scheduling for appointments and meetings. I process invoices, track office supplies inventory, coordinate with vendors for replenishment, and maintain accurate records and reports for management.

Previously, I worked as a waitress and a hotel manager, where I provided prompt service, handled customer inquiries and complaints diplomatically, and upsold menu items and specials to increase sales. As a hotel manager, I coordinated daily operations, managed staff scheduling, implemented customer service training, monitored inventory and supplies, and controlled budgets using financial reports.

I also bring complementary healthcare training as a certified nursing assistant, including patient care, monitoring vital signs, and maintaining hygiene and comfort in compliance with healthcare regulations. With a foundation in business administration and strong communication, teamwork, time management, and problem-solving abilities, I’m committed to reliable, attentive service that builds trust and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Office Assistant

Current

Umar Medical Laboratory Equipment

Jul 2024 - Present (2 years)

Managed office correspondence and maintained filing systems and databases to improve workflow. Supported scheduling, invoice processing, supplies inventory tracking, vendor coordination, and report preparation for management.

Office Administration Correspondence Management Databases Scheduling Meeting Coordination Invoice Processing Inventory Management Vendor coordination Record keeping Report Preparation Communication

Waitress

MFC Restaurant

Mar 2022 - Apr 2024 (2 years 1 month)

Provided prompt customer service by taking orders and delivering food and beverages efficiently. Assisted with training new waitstaff, handled customer inquiries and complaints, maintained dining area cleanliness, and upsold menu items and specials to increase sales.

Customer Service Order Taking Upselling Menu Promotion Complaint Resolution Restaurant Cleanliness Waitstaff

Hotel Manager

Mamba Hotel

May 2016 - Aug 2018 (2 years 3 months)

Managed hotel staff scheduling and coordinated daily operations to support guest service and satisfaction. Conducted customer service training, monitored inventory and supplies, resolved guest complaints, collaborated across departments, and reviewed financial reports and budgets to improve profitability and efficiency.

Staff Scheduling Hotel Operations Customer Service Training Cost Control Complaint Resolution Budget Management

Education

Degrees, certifications, and relevant coursework

Uganda Communications Technology Institute

Diploma in Business Administration, Business Administration

2010 - 2013

Earned a Diploma in Business Administration, building skills in organization, time management, customer service principles, and professional business practices. Studied communication, upselling/customer interaction, and basics of inventory control and food safety/hygiene awareness.

St Lawrence High School

High School Certificate, General Education

2002 - 2010

Completed a high school certificate program, strengthening customer service etiquette, basic mathematics for cash handling, and teamwork skills for customer-facing roles. Developed foundational understanding of punctuality and reliability, and basic food safety/hygiene practices.

Certified Nursing Assistant

Certified Nursing Assistant, Nursing Assistant

2023 -

Completed certified nursing assistant training focused on direct patient care, including assistance with daily activities, feeding support, and monitoring vital signs. Maintained patient hygiene and comfort while reporting changes to nursing staff for timely medical intervention.