Gabrielle Stone

I’m a Customer Success Manager who partners with clients to understand their business objectives, align on project priorities, and deliver KPI outcomes. Over 12+ years, I’ve led client and project work that turns collaboration into revenue results, stronger loyalty, and smoother execution.

In my most recent role as Senior Account Manager at Palo Alto Networks, I served as the primary point of contact for GTM product launches and global events, owning stakeholder decisions, cross-functional coordination, and delivery against timelines and business objectives. I also earned a peer-nominated award for collaboration excellence shortly after joining, after helping deliver PAN’s flagship global cybersecurity event that attracted 26,000 registrations from 100 countries.

I headed the creation of a branded visual identity and operational playbook for Executive Summit deployments across AMER, EMEA, LATAM, and JAPAC, reducing outsourcing by 89%.

I also streamlined operational efficiency by 27% within 90 days by evolving the global marketing planning and intake approach and trained 14 GTM team members to support process adoption.

Earlier, as a Senior Digital Project Manager at the University of California Los Angeles, I:
- Led relationship management across department heads and communication teams,
- Directed the overhaul of the university brand guidelines and assets with 100% brand adoption within 60 days.
- Partnered with the Technology Director to introduce an Airtable-based workflow that improved project visibility and tracking by 39%.

My background spans customer retention and growth work across CRM ecosystems, including launching high-impact email and SMS programs and building programs that strengthened engagement, registrations, and campaign performance.