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Gabriella Xavier

@gabriellaxavier

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I support customers and operations through scheduling, service, and administrative coordination.

United States

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What I'm looking for

I'm looking for a customer service or administrative role where I can support clients, manage scheduling and daily operations, solve issues professionally, and continue learning new systems.

I'm currently supporting luxury spa guests at The Atlantic Hotel & Spa, managing check-ins, appointment requests, scheduling updates, payments, and guest concerns.

Previously, I coordinated residential and commercial cleaning appointments for Claudia's Cleaning Service. I managed calls, calendars, cleaner routes, client records, schedule conflicts, and last-minute requests while working remotely.

My customer-facing experience also includes cashiering at The Hook Up Smoke Shop, direct sales outreach for Verizon services with Infinity Management Group, and guest support at Off The Wall.

I'm comfortable handling high-volume requests, phone and email communication, payment processing, records, and changing priorities. I work in English and Portuguese and quickly learn new scheduling, CRM, database, and communication systems.

Experience

Work history, roles, and key accomplishments

Current

Spa Receptionist

Current

The Atlantic Hotel & Spa

Apr 2025 - Present (1 year 6 months)

Delivered professional, personalized service to guests while maintaining luxury hospitality standards. Managed guest check-ins, inquiries, appointment requests, and scheduling needs.

Customer Service Appointment Scheduling Payment Processing Cash Handling POS systems Communication Skills Issue Resolution

Cashier

The Hook Up Smoke Shop

Jun 2024 - May 2025 (11 months)

Assisted customers with product questions and purchasing decisions, processed transactions accurately, and maintained organized displays. Worked independently during night-shift operations.

Customer Service Cash Handling Payment Processing Inventory Management POS systems

Personal Assistant / Scheduler

Claudia's Cleaning Service

Dec 2023 - Apr 2025 (1 year 4 months)

Managed administrative and customer service responsibilities for residential and commercial clients. Coordinated cleaning appointments, maintained calendars, and resolved scheduling conflicts.

Administrative Support Appointment Scheduling Calendar Management Customer Service Data Entry Spreadsheets Email Zoom

Door-to-Door Sales Representative

Infinity Management Group

Oct 2023 - Dec 2023 (2 months)

Conducted direct customer outreach introducing residential customers to Verizon internet and mobile services. Assessed customer needs and recommended appropriate service options.

Sales Customer Outreach Communication Skills Active Listening Lead Generation

Attractions Attendant

Off The Wall

Apr 2021 - Oct 2023 (2 years 6 months)

Assisted guests and families in a busy entertainment environment while delivering attentive customer service. Explained attraction procedures, rules, and safety requirements clearly.

Customer Service Safety Procedures Teamwork Event Support