Marissa Ibarbol
@marissaibarbol
I am a customer service specialist focused on positive experiences, collaboration, and continuous learning.
What I'm looking for
I am a customer service specialist with experience across retail, spa, automotive, and nursery environments, focused on delivering positive, honest customer experiences. I have handled appointment setting, payment processing, scheduling, cold-calling, and complaint resolution while maintaining calm under pressure.
I prioritize continuous learning, collaboration, and adaptability and bring strong skills in phone etiquette, conflict resolution, and digital scheduling tools. I am seeking a role where I can connect with people, grow professionally, and contribute to a team that values positivity and learning.
Experience
Work history, roles, and key accomplishments
Patio Worker / Sales Attendant
Star Nursery Garden and Rock Centers
Feb 2025 - Present (6 months)
Provided friendly customer service and product recommendations, maintained clean and visually appealing floral displays, cared for turtles and koi, and assisted with inventory maintenance to improve store presentation.
Appointment Setter / Customer Service
TCC Car Dealership
Sep 2024 - Dec 2024 (3 months)
Handled incoming calls to schedule vehicle maintenance appointments, prepared promotional offers and organized maintenance schedules, and assisted in fraud and theft documentation to support dealership operations.
Customer Service Representative
Novuskin NV LLC
Jan 2021 - May 2024 (3 years 4 months)
Managed inbound and outbound calls to schedule consultations, performed cold calls to sell skincare products and memberships, and handled complaints, payments, and refunds to resolve client issues.
Greeter / Customer Service
North Premium Outlets
Jan 2020 - Aug 2021 (1 year 7 months)
Assisted visitors with directions and promotions, managed disorderly patrons and supported special events, ensuring positive experiences for elderly and non-English speaking international tourists.
Spa Attendant
Health Spa
Apr 2018 - Dec 2020 (2 years 8 months)
Served as primary point of contact for client support and refreshments, performed routine facility and equipment maintenance, and ensured a welcoming environment for spa guests.
Sales Associate
JCPenney & Khol’s
Oct 2016 - Jan 2017 (3 months)
Assisted in designing seasonal toy displays and organized floor inventory by analyzing customer demand to improve product placement and sales.
Service Dispatcher
Hawaiian Electric
May 2016 - Sep 2016 (4 months)
Received and routed incoming service calls by county, and assisted coordination between utility service calls and emergency services to ensure timely response.
Education
Degrees, certifications, and relevant coursework
Marissa hasn't added their education
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Location
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