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Marissa Ibarbol

@marissaibarbol

I am a customer service specialist focused on positive experiences, collaboration, and continuous learning.

United States
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What I'm looking for

I am seeking a customer-facing role that prioritizes positive, honest experiences, collaboration, and continuous learning, with opportunities to grow while handling scheduling, payments, and client relations.

I am a customer service specialist with experience across retail, spa, automotive, and nursery environments, focused on delivering positive, honest customer experiences. I have handled appointment setting, payment processing, scheduling, cold-calling, and complaint resolution while maintaining calm under pressure.

I prioritize continuous learning, collaboration, and adaptability and bring strong skills in phone etiquette, conflict resolution, and digital scheduling tools. I am seeking a role where I can connect with people, grow professionally, and contribute to a team that values positivity and learning.

Experience

Work history, roles, and key accomplishments

TD

Appointment Setter / Customer Service

TCC Car Dealership

Sep 2024 - Dec 2024 (3 months)

Handled incoming calls to schedule vehicle maintenance appointments, prepared promotional offers and organized maintenance schedules, and assisted in fraud and theft documentation to support dealership operations.

NL

Customer Service Representative

Novuskin NV LLC

Jan 2021 - May 2024 (3 years 4 months)

Managed inbound and outbound calls to schedule consultations, performed cold calls to sell skincare products and memberships, and handled complaints, payments, and refunds to resolve client issues.

NO

Greeter / Customer Service

North Premium Outlets

Jan 2020 - Aug 2021 (1 year 7 months)

Assisted visitors with directions and promotions, managed disorderly patrons and supported special events, ensuring positive experiences for elderly and non-English speaking international tourists.

JK

Sales Associate

JCPenney & Khol’s

Oct 2016 - Jan 2017 (3 months)

Assisted in designing seasonal toy displays and organized floor inventory by analyzing customer demand to improve product placement and sales.

Education

Degrees, certifications, and relevant coursework

Marissa hasn't added their education

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Tech stack

Software and tools used professionally

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