Gabriella Odenigbo
@gabriellaodenigbo
I resolve complex support issues and improve customer operations workflows.
NigeriaWhat I'm looking for
At Findigs, I've progressed from Data Tagging Analyst to Pet Reviewer and now Pet Specialist Helpdesk, supporting applicants, property managers, and Pet Review Specialists throughout the pet application process. I've resolved and closed more than 5,000 support tickets while maintaining quality, accuracy, and response standards.
I review applications and documentation, interpret policies, investigate issues, and communicate clear next steps by email. I also partner with internal teams to improve workflow efficiency, customer satisfaction, data quality, and tagging standards.
My background also includes hospital administration, IT support, customer service, and healthcare sales. I bring practical experience with CRM systems, helpdesk operations, stakeholder support, quality assurance, and remote collaboration.
Experience
Work history, roles, and key accomplishments
Promoted into a senior support role responsible for assisting Pet Review Specialists, applicants, and property managers throughout the pet application process. Successfully resolved and closed over 5,000 customer support tickets while maintaining quality and accuracy.
Promoted into a senior support role responsible for assisting Pet Review Specialists, applicants, and property managers throughout the pet application process. Resolved and closed over 5,000 customer support tickets while maintaining quality and accuracy.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Enugu State University of Science and Technology.
Enugu State University of Science and Technology
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Enugu State University of Science and Technology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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