astralia vik

Managed and strategically developed international key accounts in a B2B environment. Handled international customer enquiries, supported revenue growth, and conducted contract negotiations.

Independently managed international B2B customers throughout the entire customer relationship. Coordinated international order processes and acquired new customers.

Managed customer service and sales optimisation. Responsible for merchandise management, sales processes, and staff support.

Handled customer enquiries and complaints management. Processed orders and coordinated deliveries, and created product descriptions for international communication.

Conducted individual city tours for international visitors and provided personal advice and support to guests from different cultural backgrounds.

Performed editorial work and multilingual translations. Researched, prepared, and created content with linguistically precise editing.

Advised international visitors and provided professional customer service. Handled individual enquiries and provided targeted tourist information.

Provided individual travel advice and personal customer service. Analysed customer requirements and advised on suitable travel offers.

Intensive German Language Course targeting C1 level, completed in 2024.

Further training in job-related German for the commercial field, covering levels A1 to B2.

Master's degree in Oriental Languages and Cultures with a focus on Japanese Language and Literature.

Bachelor's degree in Comparative Linguistic and Cultural Studies with a focus on English and Japanese.

High school diploma with a focus on modern languages.