At SumUp, I started in direct customer service as a key contact for the Italian market and progressed through banking operations into a senior international operations role. I managed complex Italian-market cases and worked with international teams and external partners to find practical solutions.
In banking operations, I managed partner relationships and commercial negotiations, using KPI and performance data to identify opportunities for service, quality, and cost improvement. I also presented performance insights to leadership and coordinated projects across stakeholders.
As an independent Territory Account Manager in Northeast Italy, I managed B2B accounts for HiKOKI Power Tools Italia, Sidan Srl, Wiper Srl, and Multipower Srl. I handled the customer relationship from prospecting and needs analysis through product demonstrations, negotiation, closing, and ongoing account development.
