At 2nd Chance Employment Counseling, I’m the primary point of contact for a weekly caseload of over 100 clients. I triage clients, book appointments, and coordinate supports and follow-up with counsellors and external service providers.
At CDI Creverse, I supervised 68 students across 11 classes and coordinated with Korean co-teachers to track progress and align lesson plans. I designed kinesthetic training materials that contributed to a 30% increase in student certification pass rates.
At the University of Guelph’s Guelph Gryphons Athletic Centre, I served clients with memberships, registrations, and equipment rentals, and supported inclusive fitness participation. I also trained clients on equipment safety and procedures, reducing facility incidents by 15%.
