Clemente Montano
@clementemontano
Experienced cabin crew and customer service professional focusing on safety.
GermanyWhat I'm looking for
I am an experienced and dedicated customer service professional with a background as cabin crew, focused on passenger safety, efficient operations, and clear communication in fast-paced airport environments.
I have worked operational and customer-facing roles at LEJ (Marabu Airlines), DUB (Aer Lingus) and BGY/DUB (Ryanair), performing check-in and boarding assistance, safety demonstrations, emergency procedures, and coordination with ground and flight teams to ensure on-time departures.
I bring multilingual support (Italian native, fluent English, basic German and Spanish), first aid and dangerous goods training, strong teamwork, conflict resolution skills, and a commitment to passenger care and operational reliability.
Experience
Work history, roles, and key accomplishments
Safety and Emergency Cabin Crew
Marabu Airlines
Jan 2025 - Present (1 year)
Perform safety and emergency procedures on board, marshalled passengers on the ramp and coordinated with flight crew and ground staff to ensure on-time departures and passenger safety.
ALCustomer Service Agent
Aer Lingus
Jan 2024 - Jan 2025 (1 year)
Assisted passengers with check-in, boarding and ticketing issues, provided multilingual support and coordinated with airport departments to resolve itinerary changes and customer complaints.
RYTrained and executed emergency procedures, conducted safety demonstrations and delivered customer service to international passengers while assisting special-needs travelers and de-escalating conflicts.
Education
Degrees, certifications, and relevant coursework
Flight Academy
Cabin Crew Certificate, Cabin Crew Training
2022 - 2022
Completed cabin crew training including first aid, security, and dangerous goods training in 2022.
Linguistic High School
High School Graduation, Languages
2017 - 2022
Completed Linguistic High School education with emphasis on languages and communication, graduating in 2022.
Availability
Location
GermanyAuthorized to work in
ItalyJob categories
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