Open to opportunities

Christos Christodoulou

@christoschristodoulo

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Customer support professional specializing in empathetic service and CRM-driven retention.

Cyprus

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What I'm looking for

I seek a customer-facing role where I can use empathy, CRM skills, and strong communication to improve retention and streamline support.

I am a customer-focused support professional with strong experience in fast-paced front desk and automotive service environments, committed to delivering tailored solutions that boost retention and loyalty.

At BrainRocket I managed front desk operations, multi-line phone systems, appointment scheduling, and confidentiality protocols to improve workflow and visitor experience. At Hertz I resolved high-volume inquiries, collaborated with cross-functional teams, and contributed to improved response times and customer satisfaction.

I bring native Greek and advanced English communication skills, strong problem-solving, multitasking ability, attention to detail, and patience, and I consistently leverage CRM tools to track interactions and improve service quality.

Experience

Work history, roles, and key accomplishments

Receptionist / Front Office

BrainRocket

Jan 2024 - Jan 2026 (2 years)

Managed front desk operations and multi-line phone systems to streamline visitor check-ins and appointments, reducing wait times and improving office workflow.

Customer Service Reception Multi Line Phone Systems Records Management Confidentiality Interpersonal Communication

Customer Service Representative

Hertz

Jan 2021 - Jan 2024 (3 years)

Resolved high-volume customer inquiries and complaints in a fast-paced automotive environment, improving satisfaction and repeat business through empathetic communication.

Customer Support Communication Cross Functional Collaboration Problem Solving