EMElizabeth Flores Medrano
@anaflores97
Bilingual administrative professional specializing in insurance operations and customer care.
El SalvadorWhat I'm looking for
I am a bilingual administrative professional with strong experience supporting insurance operations, customer service, and interpretation. I have streamlined daily operations for licensed agents, managed full policy lifecycles using EZ Lynx, and ensured 100% accuracy in complex insurance documentation while facilitating clear communication among insured parties, mortgage companies, and carriers.
I deliver results through analytical thinking, adaptability, and effective teamwork, having provided high-volume customer support and real-time interpretation for insurance claims. I maintain high product knowledge, optimize communication workflows, and focus on improving processes to create positive client experiences.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
The Office Gurus - Superior Group of Companies
Jan 2022 - Jan 2025 (3 years)
Improved customer satisfaction by resolving order inquiries and complex issues, maintaining high product knowledge and optimizing communication workflows for timely support.
Interpreter
Sykes – Farmers Insurance Group
Jan 2016 - Jan 2021 (5 years)
Provided real-time bilingual interpretation for complex insurance claims and facilitated recorded statements and settlement agreements to ensure linguistic and legal accuracy.
Insurance Administrative Assistant
StreetSmart
Jan 2016 - Present (10 years 1 month)
Streamlined daily operations and managed full policy lifecycles, handling endorsements and cancellations with 100% accuracy in insurance documentation using EZ Lynx.
Education
Degrees, certifications, and relevant coursework
USUniversidad de El Salvador
Bachelor's Degree, Insurance / English (Teaching Option)
Pursuing a Bachelor's degree with a focus on Insurance and English teaching option, expected completion in 2025.
Complejo Educativo Dr. Humberto Romero Alvergue
High School Diploma, General Secondary Education
2014 - 2016
Completed High School Diploma at Complejo Educativo Dr. Humberto Romero Alvergue from 2014 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Social media
Job categories
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