Funmilayo Oyegunle
@funmilayooyegunle
I resolve SaaS and e-commerce customer issues using CRM systems, automation, and empathetic multichannel support.
ZimbabweWhat I'm looking for
At Cloudbridge Systems, I supported 2,000+ SaaS users across email, chat, and ticketing while maintaining 95% CSAT. I reduced resolution time by 30%, cut the support backlog by 40%, and created knowledge-base content that reduced repeat inquiries by 25%.
I've also managed high-volume e-commerce support at Helix Virtual Solutions, handling orders, refunds, returns, billing, CRM updates, and escalations. I work closely with customer data, SLAs, product troubleshooting, and recurring-issue analysis to improve first-contact resolution and customer retention.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Helix Virtual Solutions
Managed high-volume customer interactions via chat and email for international e-commerce clients, handling orders, refunds, and billing. Maintained CRM records and escalations, achieving 98% data accuracy and increasing first-contact resolution by 20%.
SaaS Customer Support Specialist
Cloudbridge Systems
Delivered multichannel support to 2,000+ SaaS users, maintaining 95% CSAT and reducing resolution time by 30% through templates and automation. Collaborated with engineering to resolve issues and created knowledge base content, reducing repeat inquiries by 25%.
Education
Degrees, certifications, and relevant coursework
Osun State Polytechnic
Higher National Diploma, Secretarial Studies
Pursued a Higher National Diploma in Secretarial Studies.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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