Himalayas logo
FO
Open to opportunities

Funmilayo Oritogun

@funmilayooritogun

Customer service professional with 5+ years improving satisfaction and data-driven processes.

Nigeria
Message

What I'm looking for

I seek a role where I can improve customer satisfaction using data-driven processes, contribute to team success, mentor others, and continue professional growth in a collaborative culture.

I am a highly motivated customer service professional with over five years of experience building positive client relationships and exceeding expectations in fast-paced environments.

I deliver measurable results by resolving inquiries, handling complaints, and implementing data-driven record-keeping and engagement strategies that improve customer satisfaction and administrative efficiency.

Earlier roles in quality control and teaching strengthened my analytical, audit, and training capabilities, including conducting audits, initiating corrective actions, and delivering workshops that raised productivity.

I am committed to continuous learning and professional development, leveraging tools like Salesforce, Zendesk, HubSpot, Microsoft Office, and Google Workspace to support strong communication, teamwork, and problem-solving.

Experience

Work history, roles, and key accomplishments

BL

Quality Control Executive

Britesmith Laboratories Limited

Aug 2018 - Jan 2021 (2 years 5 months)

Conducted monthly quality audits and corrective actions to ensure compliance, and delivered training workshops that raised company productivity by 40% within six months.

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology logoLT

Ladoke Akintola University of Technology

Science Laboratory Technology (Microbiology)

Studied Science Laboratory Technology with a focus on Microbiology, covering laboratory techniques, microbial analysis, and quality control principles.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Funmilayo Oritogun - Client Services Officer - Arcniche Consult | Himalayas