Open to opportunities

FUNMILAYO OLANIYI

@funmilayoolaniyi

Message

I build lasting client relationships through empathetic support, onboarding, and timely issue resolution.

Nigeria

Message

What I'm looking for

I’m looking for a customer success or client support role where I can build long-term customer relationships, improve onboarding and retention, resolve issues across teams, and support international clients in a remote-ready environment.

At Coronation Life Assurance, I support 200+ active policyholders across phone, email, and in-person channels, resolving 90%+ of inquiries on first contact while maintaining 95%+ customer satisfaction.

I improve product understanding, onboarding, documentation, and cross-team issue resolution with underwriting, claims, and compliance teams. My work has supported more policy renewal conversations, reduced escalations, and maintained accurate, audit-ready account records.

Across insurance, education, marketing, and administrative roles, I’ve built strong relationships with customers, students, parents, colleagues, and prospective clients. I’m comfortable supporting international clients across US, UK, and EU business hours in remote-ready environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Coronation Life Assurance

Jan 2023 - Present (3 years 7 months)

Delivered frontline support across phone, email, and in-person channels for 200+ policyholders, resolving 90%+ of inquiries on first contact and sustaining a 95%+ satisfaction rating. Educated customers on insurance products, contributing to a 15%+ increase in policy renewal conversations.

Customer Support CRM Salesforce HubSpot Zendesk Freshdesk Microsoft Office Google Workspace Conflict Resolution Onboarding Documentation

Administrative Officer

Top Grade Group of Schools

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered lessons to classes of 30+ students, prepared lesson plans and assessments, and supported the Head of Department with administrative tasks and Excel-based reporting for 6+ classes, cutting report turnaround time by an estimated 20%.

Teaching Lesson Planning Excel Administrative Support Records Management

Marketing Officer

Neolife International

Jan 2021 - Dec 2022 (1 year 11 months)

Supported marketing campaigns reaching 500+ prospective customers per cycle, conducted market research, and assisted in planning and executing 10+ promotional campaigns. Organized 5+ promotional events per quarter and maintained campaign records with weekly performance reports.

Marketing Campaigns Market Research Event Planning Data Entry Reporting

Administrative Secretary

Oke Oyi Community School

Jan 2020 - Dec 2021 (1 year 11 months)

Managed front desk operations, delivering customer service to 50+ students, parents, staff, and visitors daily. Handled 30+ inbound calls per day, maintained confidential records for 300+ student files, and coordinated schedules across 3+ departments.

Front Desk Operations Customer Service Call Handling Records Management Administrative Support Coordination