Funmilayo DeborahFD
Open to opportunities

Funmilayo Deborah

@funmilayodeborah

Highly motivated sales professional with expertise in customer relations.

Nigeria

What I'm looking for

I seek a dynamic role that fosters growth, teamwork, and innovation.

I am a dedicated sales professional with extensive experience in telesales and customer relationship management. Over the years, I have honed my skills in maximizing sales opportunities through effective communication and relationship-building strategies. My tenure at Nigerian Breweries as a Telesales Representative allowed me to utilize various tools such as Anywhere 365 and Genesys to manage customer orders efficiently and ensure timely delivery.

Prior to that, I served as a B2B Sales Executive and Supervisor, where I successfully led a team to achieve sales targets while maintaining strong relationships with clients. My background in hospitality sales at Eden Hotel and Resort further enriched my ability to understand customer needs and deliver tailored solutions. I am passionate about driving sales growth and am committed to continuous professional development.

Experience

Work history, roles, and key accomplishments

NB
Current

Telesales Representative

Nigerian Breweries

Jan 2022 - Jan 2024 (2 years)

Responsible for maximizing sales opportunities through voice calls, managing customer orders, and ensuring timely delivery. Utilized various mobile applications for communication and order management.

MT

Customer Care Representative

MTN Telecommunication

Jan 2015 - Jan 2016 (1 year)

Provided customer support, resolved inquiries, and maintained records of customer interactions to ensure satisfaction.

NC

Secretary

National Industrial Court

Oct 2010 - Dec 2010 (2 months)

Performed administrative tasks, managed communications, and organized meetings to support court operations.

Education

Degrees, certifications, and relevant coursework

Sikkim Manipal University logoSU

Sikkim Manipal University

Bachelor of Arts, Journalism and Mass Communication

2012 - 2015

Studied Journalism and Mass Communication, focusing on the principles of media, communication strategies, and the impact of journalism in society.

Nasarawa State Polytechnic logoNP

Nasarawa State Polytechnic

National Diploma, Mass Communication

2009 - 2010

Pursued a National Diploma in Mass Communication, gaining foundational knowledge in media practices and communication techniques.

CS

Chrisfus High School

Senior School Certificate, General Education

2006 - 2008

Completed Senior School Certificate Examination, focusing on a broad curriculum that prepared for higher education.

MS

Methodist Junior High School

Junior School Certificate, General Education

2003 - 2006

Achieved Junior School Certificate Examination, laying the groundwork for future academic pursuits.

IS

Ideal Nursery & Primary School

First School Leaving Certificate, Early Childhood Education

1995 - 2002

Completed First School Leaving Certificate, establishing foundational skills in literacy and numeracy.

Tech stack

Software and tools used professionally

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