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Funmilayo Bankole

@funmilayobankole

I resolve high-volume customer issues across phone, live chat, and email for US-based remote companies.

What I'm looking for

I'm looking for a remote customer support role serving US-based customers, where I can handle phone, chat, or email inquiries, resolve issues clearly, and work dependable fixed AM, PM, or overnight shifts.

I've supported US-based homeowners and tradespeople at Outvalue Ltd's home services marketplace, resolving account, order, and technical issues through live chat and email while maintaining 95%+ CSAT.

I process orders, forms, applications, and service requests, document every interaction in Zendesk, Freshdesk, and HubSpot, and compile weekly performance reports that surface recurring issues for product teams. Clear prioritization helped improve ticket resolution time by 20%.

At Laybeth Holdings, I handled 150+ inbound and outbound calls daily through ViciDial, guiding customers through product, service, account, and device troubleshooting. I also coordinated caregiver appointments and resolved booking-related complaints for a home care agency client.

I'm comfortable in fixed morning, afternoon, or overnight shifts and stay calm in high-volume interactions. I've led and onboarded junior representatives, tracked KPIs, and improved customer and guest satisfaction ratings by 30% through better team communication.

Experience

Work history, roles, and key accomplishments

OL

Customer Service Representative

Outvalue Ltd

Feb 2025 - Jun 2026 (1 year 4 months)

I was there Customer Service Representative

CRM Salesforce Microsoft Office HubSpot Sales Zendesk Freshdesk HubSpot Customer Service Live Chat Email Support Complaint Resolution

LH

Customer Support Representative

Laybeth Holdings

Jun 2024 - Feb 2025 (8 months)

Handled 150+ inbound and outbound calls daily via ViciDial, assisting with product issues and troubleshooting. Scheduled caregiver appointments and led a team of 20+ representatives, improving satisfaction by 30%.

VICIdial Customer Service Call Handling Team Leadership KPI Tracking Onboarding

Education

Degrees, certifications, and relevant coursework

MP

Moshood Abiola Polytechnic

Higher National Diploma, Business Administration

Earned a Higher National Diploma in Business Administration.

Tech stack

Software and tools used professionally

Zendesk

HubSpot

HelpDesk+

Compiled

FreshDesk

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