At Tecnologika Ltd, I supported a portfolio of 50+ customer accounts, handling requests, orders and commercial queries through to resolution. I coordinated customer requirements across sales, finance, logistics and supplier teams.
I investigated customer escalations, delivery issues and billing queries, following up with internal teams and suppliers against agreed service commitments. I also managed quotations, software and subscription orders, renewals and invoicing.
I supported £2M+ in annual technology and software sales opportunities through order management, renewals and vendor coordination. I coordinated customer projects from quotation through delivery, tracking milestones, risks and actions.
Previously, at Computacenter PLC, I supported 30–50 active customer accounts across a technology portfolio, coordinating orders, deployment schedules and implementation activity. I also run K Products part-time, managing customer enquiries, fulfilment, suppliers and day-to-day operations for an e-commerce skincare and personal care business.
