At Adverity Ltd, I managed 30+ enterprise customers across EMEA and LATAM, maintaining 100% Net Revenue Retention. I used customer health, product adoption, usage, performance and ROI data to identify risks and increase customer value.
I led QBRs and EBRs with executive stakeholders, turning performance indicators, risks and opportunities into strategic recommendations and action plans. By analysing customer needs and business outcomes, I contributed to an 80% contract expansion in one opportunity.
At BT Group, I conducted root-cause analysis and managed technical incident resolution for complex customer integrations. I connected customers with Product and technical teams, translating complex issues into clear actions and priorities.
At Zebra Technologies, I monitored product usage and customer metrics with Power BI and Salesforce, and coordinated with Engineering teams to address issues affecting customer experience. I bring experience across B2B technology, SaaS and data solutions, along with hands-on use of Gainsight, SQL and API/Webhook integrations.
