Open to opportunities

Riccardo Aletto

@riccardoaletto

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Senior Sales and Customer Manager with e-commerce expertise.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to leverage my sales expertise while fostering a collaborative team environment, with opportunities for professional growth and operational optimization.

I am a Senior Sales and Customer Manager with extensive experience in e-commerce sales, analysis, and advisor management. My proficiency in inventory management, order processing, and warehouse supervision has allowed me to optimize operations effectively. I am dedicated to enhancing team success through my expertise in managing sales targets and driving revenue growth while maintaining high levels of customer satisfaction.

Throughout my career, I have successfully implemented innovative solutions such as Web Messaging and Concierge BOTs, which streamlined sales processes and improved productivity. My analytical skills have enabled me to identify trends and opportunities for maximizing sales, as evidenced by my achievements of surpassing sales targets and significantly increasing monthly sales figures. I am passionate about mentoring my team and fostering a collaborative environment that encourages growth and excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior Sales and Customer Consultant

Current

YOOX NET-A-PORTER

Apr 2022 - Present (3 years 2 months)

Responsible for achieving sales targets and driving revenue growth while maintaining high levels of customer satisfaction. Managed a team, provided support for executive escalations, and implemented software solutions to streamline sales processes.

Sales Management Customer Satisfaction Team Leadership Data Analysis KPI Tracking Escalation Management Reporting Software Implementation

Premier Customer Advisor

YOOX NET-A-PORTER

Oct 2021 - Jan 2022 (3 months)

Processed outbound orders and customer returns while providing exceptional customer service. Exceeded sales targets through effective advising and problem resolution with shipment issues.

Order Processing Customer Service Sales Target Achievement Upselling Logistics Communication

Stock and Store Manager

CARPISALTD

Dec 2018 - Oct 2021 (2 years 10 months)

Led initiatives to increase store sales and managed a team during challenging times. Implemented security measures and optimized processes to enhance sales and minimize losses.

Sales Management Team Leadership Process Optimization Stock Management Reporting Analytical Skills Customer Service

Logistics Distribution Manager

SOLO 50 CENTESIMI S.R.L.

Jan 2014 - Sep 2018 (4 years 8 months)

Managed e-commerce orders and warehouse operations, ensuring optimal functionality of equipment and efficient inventory management. Organized shipping logistics for goods distribution.

Inventory Management Logistics Coordination Supply Chain Management Data Tracking Optimization Team Management Problem Solving

Computer Operations Specialist

Software & System

Sep 2010 - Nov 2013 (3 years 2 months)

Responsible for formatting and installing operating systems, performing data backups, and repairing hardware failures. Provided essential support for maintaining optimal computer system performance.