At Amazon – Retail Account, I handled 60+ customer inquiries daily through phone, email, and chat while maintaining accurate account information. I resolved concerns involving orders, billing, subscriptions, and account issues.
At eLink Systems – Outbound Sales Agent, I assisted authors with publishing services and explained packages and processes. I also conducted outbound calls to introduce services and identify potential clients.
At Mahayahay Cockpit Arena, I processed and recorded betting transactions, collected and verified cash payments, and assisted customers with transaction procedures.
I support customer service and administrative work using CRM platforms and tools including Google Workspace, Microsoft Office, and Zendesk. I hold a Bachelor of Secondary Education - Major in English from Cebu Eastern College.
