Rose Ann PiadRP
Open to opportunities

Rose Ann Piad

@roseannpiad

Detail-oriented customer support professional with gaming industry expertise.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a detail-oriented and highly organized Customer Support professional with extensive experience in administrative support, scheduling, email management, and customer service. My passion for online casinos and sports betting drives my commitment to providing exceptional service. I excel in multitasking and problem-solving, ensuring that I deliver top-notch assistance to enhance operational efficiency.

Throughout my career, I have worked with various companies, including GWI Solutions Inc, where I served as a Customer Service Associate for a Sportsbook website. My role involved handling customer inquiries via chat and email, ensuring timely and accurate responses. Additionally, I have experience in assisting customers with deposits, withdrawals, and providing information about promotional offers, showcasing my ability to adapt to different customer needs.

My educational background in Marketing Management, combined with my training in virtual assistance and social media marketing, equips me with the skills necessary to thrive in fast-paced environments. I am eager to leverage my expertise to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

GI

Customer Service Associate

GWI Solutions Inc

Jun 2015 - Mar 2024 (8 years 9 months)

Provided exceptional customer support for a sportsbook website, handling chats and emails efficiently. Ensured timely responses to customer inquiries, enhancing overall customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Technological Institute of the Philippines logoTP

Technological Institute of the Philippines

Bachelor of Science, Marketing Management

2004 - 2008

Graduated with a degree in Marketing Management, focusing on various aspects of marketing strategies and business management.

RA

Rizal High School Mangahan - Annex

High School Diploma, General Studies

1999 - 2003

Completed secondary education with a focus on general studies, preparing for higher education.

SS

San Lorenzo Ruiz Elementary School

Elementary School Diploma, Elementary Education

1992 - 1999

Completed elementary education, laying the foundation for future academic pursuits.

Tech stack

Software and tools used professionally

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Rose Ann Piad - Customer Service Associate - GWI Solutions Inc | Himalayas