Rose Ann Piad
@roseannpiad
Detail-oriented customer support professional with gaming industry expertise.
What I'm looking for
I am a detail-oriented and highly organized Customer Support professional with extensive experience in administrative support, scheduling, email management, and customer service. My passion for online casinos and sports betting drives my commitment to providing exceptional service. I excel in multitasking and problem-solving, ensuring that I deliver top-notch assistance to enhance operational efficiency.
Throughout my career, I have worked with various companies, including GWI Solutions Inc, where I served as a Customer Service Associate for a Sportsbook website. My role involved handling customer inquiries via chat and email, ensuring timely and accurate responses. Additionally, I have experience in assisting customers with deposits, withdrawals, and providing information about promotional offers, showcasing my ability to adapt to different customer needs.
My educational background in Marketing Management, combined with my training in virtual assistance and social media marketing, equips me with the skills necessary to thrive in fast-paced environments. I am eager to leverage my expertise to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
GWI Solutions Inc
Jun 2015 - Mar 2024 (8 years 9 months)
Provided exceptional customer support for a sportsbook website, handling chats and emails efficiently. Ensured timely responses to customer inquiries, enhancing overall customer satisfaction.
Customer Support Agent
Aquoz Solutions Inc
Oct 2014 - Mar 2015 (5 months)
Assisted customers with deposits and withdrawals, provided information about games, and communicated promotional offers effectively.
Data Entry Researcher
Datacentric Corp
Oct 2013 - Oct 2014 (1 year)
Recorded key sports events for a database, ensuring timely reporting and communication with field reporters.
Customer Service Representative
Results Manila Inc
Provided customer service support, addressing inquiries and resolving issues to ensure customer satisfaction.
Technical Support Representative
Teletech Cainta Inc
Delivered technical support to customers, troubleshooting issues and providing solutions to enhance user experience.
Content Researcher
BoardEx Inc
Conducted research and compiled content for various projects, ensuring accuracy and relevance.
Education
Degrees, certifications, and relevant coursework
Technological Institute of the Philippines
Bachelor of Science, Marketing Management
2004 - 2008
Graduated with a degree in Marketing Management, focusing on various aspects of marketing strategies and business management.
Rizal High School Mangahan - Annex
High School Diploma, General Studies
1999 - 2003
Completed secondary education with a focus on general studies, preparing for higher education.
San Lorenzo Ruiz Elementary School
Elementary School Diploma, Elementary Education
1992 - 1999
Completed elementary education, laying the foundation for future academic pursuits.
Availability
Location
Authorized to work in
Job categories
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