Freya Bayer 2

Lead Customer Support, Customer Success, and operational initiatives, driving process optimization, team performance, and cross-functional execution in a B2B SaaS company serving the pharmaceutical retail sector.

- Operational Leadership: Lead a team of 5 across Customer Support and Customer Success, coordinating operational initiatives across a 17-person organization.
- OKR Management: Designed

Founded and managed a fashion e-commerce brand, overseeing business development and day-to-day operations from concept to execution.

- Business Operations: Managed operational and commercial activities, coordinating priorities across different areas of the business.
- Product Development: Led product development from concept to launch, coordinating the process from initial ideas through execution

Responsible for optimizing business processes, identifying improvement opportunities, and analyzing workflows to increase operational efficiency.

- Mapped and documented business processes using flowcharts to improve workflow clarity and structure.
- Identified bottlenecks and process inefficiencies, supporting the development of improvement opportunities.
- Analyzed existing workflows to identif

Led multidisciplinary teams and managed project financials, resource allocation, and strategic planning to ensure efficient project delivery.

- Team Leadership: Led a multidisciplinary team of 11 professionals, including graphic designers, front-end developers, and instructional designers, fostering collaboration and innovation.
- Resource & Budget Management: Managed project costs and resource a

Managed project delivery and operational processes at a digital education solutions company serving large public- and private-sector organizations.

- Project Portfolio Management: Managed project scope, timelines, budgets, resources, and risks, defining production workflows and change management strategies to support efficient delivery.
- Team Leadership: Managed an 11-person multidisciplinary te

Managed end-to-end digital projects, coordinating teams, clients, and suppliers to ensure delivery within scope, timelines, and budget.

- Project Management: Oversaw project planning, execution, and delivery, managing schedules, budgets, resources, and risks.
- Stakeholder Coordination: Aligned internal teams, external partners, clients, and suppliers to ensure effective communication and project

Key Responsibilities:
- Management of the area team, composed of 3 managers and 14 consultants.
- Design and implementation of project management methodology.
- Client relationship management.
- Quality control of consulting projects.
- Technical development of project managers and consultants.
- Participation in the commercial area.

Main Achievement: achieved 104% of the customer satisfaction ta

Responsible for 13 project teams, directly leading 14 consultants over the semester. Managed projects on financial structuring, operations, commercial planning, marketing strategies, and hypothesis validation, among others, for real estate companies, restaurants, research institutes, furniture manufacturing, and other business segments.

Actively participated in the execution of 4 consulting projects in market analysis services, market research, and development of market entry strategies for export products.

Developed a complete business plan for the establishment of a real estate investment company.

Apr 2024

Mar 2022