ana gabriella silva

Designed client onboarding playbooks, reducing integration time by 30%. Implemented workflows and governance processes, improving operational efficiency by 25%, and built executive dashboards to enhance leadership decision-making.

Managed digital projects from planning to execution, tracking scope, timelines, budget, and delivery across stakeholders.

Developed customer service processes and KPI tracking, reducing churn by 20%. Led digital projects and campaigns, ensuring on-time and on-budget delivery.

Led project delivery planning and execution, from timeline definition to client reporting. Managed budgets, scope, and cross-functional teams to ensure timely delivery.

Coordinated digital projects end-to-end across multiple agencies. Managed timelines, briefs, and client relationships for strategic accounts.

Applied Scrum methodology to internal projects, optimizing delivery speed. Oversaw scope, costs, and schedules for digital campaigns.

Postgraduate degree in Digital Marketing & Online Advertising.

Bachelor's degree in Communication with focus on Advertising & Marketing.

Certified Lean Six Sigma Yellow Belt.

Completed a program in Leadership & People Management.

Scrum Certification obtained from Aldeia Coworking.