Fredy Robert
@fredyrobert
I secure banking transactions and resolve high-volume customer operations queries.
IndiaWhat I'm looking for
At Concentrix supporting HSBC UK, I process secure retail banking transactions and resolve account, payment, and technical queries while meeting FCA, KYC, and internal compliance requirements. I maintain 100% quality assurance scores, meet SLA targets, and escalate suspected fraud through appropriate risk channels.
Previously at [24]7.ai supporting Sears US, I resolved inbound customer inquiries at first contact, achieved a 98% call wrap-up rate, and earned awards for Highest CTI Compliance and Highest Star Rating. I also bring research, documentation, analysis, and data interpretation experience from Biogenix Research Center.
Experience
Work history, roles, and key accomplishments
Processed secure transactions and resolved account, payment, and technical queries for UK retail banking customers under strict FCA and internal compliance requirements. Maintained consistent 100% quality assurance scores while meeting SLA targets in a high-volume environment.
Advisor
SEARS US
Jan 2024 - Feb 2025 (1 year 1 month)
Resolved inbound customer inquiries daily at first point of contact. Sustained a 98% call wrap-up rate through strict adherence to documented handling procedures; awarded Highest CTI Compliance for data accuracy.
Project Intern
Biogenix Research Center
Dec 2020 - Jul 2021 (7 months)
Assisted in research on the effect of rutin on autophagy in experimental neurodegeneration. Conducted literature research, reviewed scientific information, and contributed to interpreting and presenting research findings.
Education
Degrees, certifications, and relevant coursework
Jain University
Master of Science, Biotechnology
2021 - 2023
Master of Science in Biotechnology from Jain University, Bengaluru, India.
Emmanuel College
Bachelor of Science, Botany & Biotechnology
2018 - 2021
Bachelor of Science in Botany and Biotechnology from Emmanuel College, Vazhichal, India.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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