At HSBC (India), I manage retail banking account opening, maintenance, closure, reactivation, and servicing, while meeting quality and turnaround-time standards.
I contributed to process improvement initiatives aimed at operational efficiency, service quality, client experience, and transparency. I also prepare EOD, queue status, and MIS reports to support operational monitoring.
I work with GWIS, HUB, and MWS to manage customer accounts and process service requests. I applied prompting techniques to refine AI-generated outputs and established human review protocols to strengthen validation in high-volume operations.
Previously, at WELLS FARGO (India), I supported banking operations and account servicing, processed financial transactions, investigated account issues, and supported fraud-related operational activities.
