At HDFC Bank, I managed end-to-end maintenance for 247 client accounts, covering onboarding, contact and address updates, and records verification while maintaining 100% regulatory and audit compliance.
I resolved customer maintenance requests and service escalations within defined SLAs, and worked with cross-functional teams to close documentation gaps. I also reviewed account portfolios using MIS reports and Advanced Excel, conducted risk profiling, and escalated high-priority cases.
As a Research Analyst Intern at Opulence Business Solutions, I prepared RFI/RFP responses and market analysis reports using Power BI. In my business analytics certification projects, I analyzed loan approval data with Python and compared predictive models.
