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PN KRISHNAPRIYA

@pnkrishnapriya

Fraud analyst at Barclays who investigates suspicious transactions and contributed to a ~$10M recovery through Merchant Credit Remediation.

India

Message

At Barclays, I monitor retail and commercial banking transactions, investigate suspicious activity, and make disposition decisions under fraud policies and internal guidelines. Through the Merchant Credit Remediation project, I contributed to a ~$10M recovery.

At Bank of America (BA Continuum India Pvt Ltd), I handled mortgage and vehicle payment exceptions, payoff reconciliation, and payment protection processing. I also trained and mentored 25 colleagues on exception handling and investigation best practices.

Experience

Work history, roles, and key accomplishments

Current

Operations Analyst (Fraud & Transaction Monitoring)

Current

Barclays

Dec 2024 - Present (1 year 10 months)

Monitor financial transactions across retail and commercial banking portfolios to identify potentially fraudulent activity. Investigate flagged accounts and suspicious transactions using data analysis and pattern recognition to determine root cause.

Transaction Monitoring Fraud Investigation Risk Mitigation Data Analysis Pattern Recognition Disposition Decisioning Fraud Policy Application Regulatory Compliance CMR Case Management Audit documentation Cross Functional Collaboration SIEM Rule Tuning False Positives Reduction Payment Posting Reconciliations Excel

Officer (SME) – Mortgage & Vehicle Specialty Operations

Bank of America (BA Continuum India Pvt Ltd)

Feb 2024 - Nov 2024 (9 months)

Served as Subject Matter Expert for payment posting, misapplied/unposted payments, and collateral exceptions. Provided daily decision support and exception handling for complex commercial and retail loan servicing cases, ensuring all tasks met SLAs and quality benchmarks.

Subject Matter Expertise Payment Posting Exception Handling Loan Servicing SLA Management Quality Assurance Training Mentorship Knowledge transfer Cross Functional Collaboration Compliance Review QA auditing Documentation

Senior Team Member – Mortgage & Vehicle Specialty Operations

Bank of America (BA Continuum India Pvt Ltd)

Mar 2022 - Feb 2024 (1 year 11 months)

Processed 7,000–8,000 customer payment and posting requests with zero formal complaints or escalations (QA verified). Led Payment Protection Programme documentation and end-to-end processing with 100% QA-verified accuracy.

Payment Processing Posting Requests Discrepancy resolution QA auditing Documentation Payment Protection Programme Complex Payment Queries Payment Reconciliation Investigation

Team Member – Mortgage & Vehicle Specialty Operations

Bank of America (BA Continuum India Pvt Ltd)

Jan 2021 - Mar 2022 (1 year 2 months)

Researched and routed unposted payments on closed/charged-off accounts, executing recovery actions and ensuring correct fund allocation. Managed vehicle mortgage payoff processing achieving a 98% on-time settlement rate.

Payment Research Unapplied Payments Recovery Actions Fund Allocation Mortgage Payoffs Workflow Improvement Process Optimization