Open to opportunities

Ruchira Bhintade

@ruchirabhintade

Message

I review customer information, assess risk, and deliver compliant banking and quality operations outcomes.

India

Message

What I'm looking for

I'm looking to apply my KYC, customer due diligence, risk assessment, compliance monitoring, and quality assurance experience in a regulated environment focused on accurate customer outcomes and strong operational controls.

I'm currently supporting Banking Operations, Risk & Compliance at Barclays, reviewing and validating customer information against KYC and AML requirements. I perform verification checks, assess customer circumstances using a risk-based approach, and maintain accurate records and case documentation.

I identify discrepancies, information gaps, fraud, scam, account security, and financial crime concerns, escalating complex cases to specialist teams. I've consistently achieved quality assurance scores above 95%, delivered colleague training, mentored new hires, and was selected for Barclays' Generative AI Pilot Programme.

Previously at Amazon India, I conducted quality audits, compliance reviews, investigations, reporting, and beta testing to strengthen operational controls. I also coached new team members, escalated high-risk cases, and partnered with stakeholders on process improvements.

Experience

Work history, roles, and key accomplishments

Current

Personal Banker

Current

Barclays

Apr 2024 - Present (2 years 5 months)

Review and validate customer information to ensure records remain accurate and compliant with internal KYC & AML policies. Perform customer verification checks, apply risk controls, and escalate potential fraud or financial crime concerns to specialist teams.

KYC Customer Due Diligence Validation Financial Crime Prevention AML Regulatory Compliance Case Management Audit Support Records Management Microsoft Office Microsoft Dynamics 365 Jira Workday CRM Systems Data Analysis Reporting

Quality Analyst

Amazon India Pvt Ltd

Sep 2020 - Mar 2024 (3 years 6 months)

Conducted quality audits and compliance reviews to ensure adherence to company policies and operational controls. Investigated quality issues, produced management reports, and delivered training to new team members.