Soniah Randrianirina
@soniahrandrianirina
Customer support agent handling client requests by chat and email, with experience in accounting data entry.
MadagascarWhat I'm looking for
At Service client, I handled customer requests by chat and email, answered questions, resolved problems, and followed up on customer cases.
At Société ABC, I entered accounting transactions, prepared invoices and purchase orders, and tracked payments and customer reminders.
I have a Licence en Sciences Humaines from Université d’Antananarivo. I use Microsoft Office, including Word, Excel, and PowerPoint, and have basic experience with Sage and EBP.
Experience
Work history, roles, and key accomplishments
Agent support client
Service client
Jan 2026 - Present (9 months)
Gestion des demandes des clients (chat et e-mail), réponse aux questions et résolution des problèmes, suivi des dossiers et satisfaction client, travail en autonomie et en équipe.
Téléopératrice du saisi
Société ABC
Jan 2025 - Present (1 year 9 months)
Saisie des opérations comptables, établissement des factures et bons de commande, suivi des paiements et relances clients, classement et archivage des documents.
Education
Degrees, certifications, and relevant coursework
Université d'Antananarivo
Licence en Sciences Humaines, Sciences Humaines
Completed a Bachelor's degree in Humanities in 2025.
Lycée Privé Saint Michel
Baccalauréat, Série D
Completed the Baccalauréat in the Science D series in 2021.
Tech stack
Software and tools used professionally
Availability
Location
MadagascarAuthorized to work in
Salary expectations
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