Frederick Singletary
@fredericksingletary
Reliable customer service professional with remote work experience.
What I'm looking for
I am a reliable and service-driven professional with a strong background in customer service and remote work. My experience spans various roles in retail and call center environments, where I have honed my skills in resolving customer concerns and managing high call volumes. I pride myself on my ability to communicate effectively and empathetically, ensuring that each customer feels heard and valued.
Currently, I am studying Mortuary Science, driven by a passion for helping others and building a meaningful career. My work as a Customer Service Representative at Foundever has equipped me with the tools to handle customer inquiries efficiently, while my roles at Harbor Freight Tools and Walmart have further developed my ability to provide attentive service and maintain a positive customer experience. I am eager to leverage my skills in a role that allows me to continue supporting and assisting others.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Walmart
Jan 2023 - Dec 2024 (1 year 11 months)
Assisted customers with returns, inquiries, and locating merchandise. Operated register systems and self-checkout support stations.
Customer Service Associate
Harbor Freight Tools
Apr 2024 - Oct 2024 (6 months)
Greeted and assisted customers with product questions and store navigation. Handled transactions, returns, and inventory inquiries at registers and on the floor.
Customer Service Representative
Foundever Call Center
Jan 2022 - Dec 2023 (1 year 11 months)
Provided customer service over the phone and chat for various clients. Resolved billing, account, and service-related issues efficiently.
Education
Degrees, certifications, and relevant coursework
Fayetteville Technical Community College
Associate of Applied Science, Mortuary Science
Currently enrolled in the Mortuary Science Program, focusing on the principles and practices of mortuary services. Developing skills in embalming, restorative art, funeral service management, and grief counseling to prepare for a career in helping others.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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