Freddy Dineros
@freddydineros
I support travelers and improve customer service quality through training and quality assurance.
PhilippinesWhat I'm looking for
I've supported international, local, corporate, and leisure travelers at Casto Travel Philippines and Teleperformance Philippines, handling flight, train, rental car, and hotel bookings, itinerary changes, cancellations, and client concerns.
I've also delivered product and refresher training, monitored calls, implemented quality assurance procedures, and provided actionable insights to improve client satisfaction. My background includes phone and email support, basic technical support, and TICO certification.
Experience
Work history, roles, and key accomplishments
International Travel Consultant
Casto Travel Philippines Inc.
Jun 2018 - Apr 2020 (1 year 10 months)
Assisted international and local clients with flight, train, rental car, and hotel bookings. Modified and/or cancelled itineraries.
Education
Degrees, certifications, and relevant coursework
Batangas State University
Bachelor of Industrial Technology, Industrial Technology
2002 - 2005
Pursued a Bachelor of Industrial Technology with a major in Electronics, but did not complete the degree.
Lipa City Colleges
High School Diploma, High School
2000 - 2002
Completed high school education at Lipa City Colleges from 2000 to 2002.
Heavenly Bible Baptist Academy
High School Diploma, High School
1998 - 2000
Completed high school education at Heavenly Bible Baptist Academy under the Accelerated Christian Education program from 1998 to 2000.
Sen. Maria Kalaw Katigbak Memorial School
Elementary School, Elementary Education
1994 - 1998
Completed elementary education at Sen. Maria Kalaw Katigbak Memorial School from 1994 to 1998.
St. Peter School of Alabang
Elementary School, Elementary Education
1991 - 1994
Completed elementary education at St. Peter School of Alabang from 1991 to 1994.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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