I've supported travel, financial, and automotive customers at TDCX PH Inc., Telus International Phils. Inc., and Concentrix Daksh Services Corp., handling voice, chat, and email inquiries, travel bookings, disputes, account support, and dealer coordination.
As a Subject Matter Expert and Quality Officer Apprentice, I've conducted quality audits and calibrations, delivered compliance talks and training, analyzed root causes, reported performance results, and partnered with team leads to create action plans that improve service standards.
