Open to opportunities

Frank Washington

@frankwashington

Operations professional optimizing remote logistics, data compliance, and scheduling workflows through 13+ years of precise execution.

United States

Message

What I'm looking for

I'm looking for a role where I can apply my data management, documentation auditing, scheduling, CRM, and workflow improvement experience to support accurate, efficient operations.

I migrated legacy datasets and maintained CRM and operational records at Volga Tigris, auditing scheduling information and resolving discrepancies with remote teams. Previously, I supported virtual instruction, customer communications, scheduling, and documentation at Sponge English.

I founded and operated Moving With Caution and Care for 13 years, leading 15–20 employees and coordinating 45–60 weekly moves across a nine-truck fleet. I improved workflows, reduced scheduling errors by 20%, grew the business approximately 10–12% year over year, and maintained a 90% customer satisfaction rate.

Experience

Work history, roles, and key accomplishments

Digital Operations Specialist

Volga Tigris

Dec 2023 - Dec 2024 (1 year)

Migrated legacy datasets into secure cloud-based platforms and supported customers through phone, chat, and digital channels. Maintained accurate CRM records and audited logistics information to ensure data integrity. • Worked closely with cross-functional remote teams to improve operational processes and deliver consistent customer support.

Data Migration CRM Administration Zendesk Customer Support Data Auditing Microsoft Office Google Workspace

English Instructor & Customer Relations

Sponge English

Dec 2022 - Dec 2023 (1 year)

Delivered virtual instruction learning English with up to 6 students while managing scheduling, customer communications, and online learning platforms. Maintained detailed performance records and collaborated with an international remote team.

Virtual Instruction Scheduling Online Learning Platforms Documentation Remote Collaboration

Owner / Operations Director

Moving With Caution and Care

Dec 2008 - Jan 2022 (13 years 1 month)

Founded and operated a logistics transportation and moving company, overseeing all aspects of daily operations. Led a team of 15-20 employees, managed dispatch and logistics for a 9-truck fleet, and achieved 10-12% annual growth rate through operational improvements, customer retention, and referral-based business development.