Franklin Uchegbu

Responded to client inquiries via chat, email, and calls, resolving concerns promptly and professionally. Utilized CRM software to log interactions and maintain detailed records, providing strategic insights that improved the client experience.

Instructed students in computer studies, fostering a positive, supportive learning environment and enhancing students' technical skills. Developed lesson plans and instructional materials, assessing performance to drive engagement and successful outcomes.

Managed customer transactions and inquiries with precision, maintaining accurate records and balancing cash for efficient financial operations. Developed strong rapport with customers, addressing questions and guiding them through banking processes to improve retention and satisfaction.

Acted as the primary point of contact for clients, managing inquiries and communications across phone, email, and in-person channels to ensure a seamless client experience. Oversaw daily front-desk and administrative activities, maintaining organized records and contributing to operational efficiency.

Assisted guests with check-in processes and inquiries, providing essential information and fostering a welcoming, service-oriented environment.

Managed technical operations including data entry, troubleshooting, and software applications, supporting high-volume customer service needs.

Led operations and supervised staff, implementing training initiatives that enhanced service quality and customer satisfaction.

Pursued a Higher National Diploma in Computer Science, gaining advanced knowledge in computing and technology.

Completed a National Diploma in Computer Science, building foundational skills in computing and information technology.

Earned a Diploma in Desktop Publishing, focusing on layout design and print production.